Last updated: 23/12/2025

Joey Nest (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website or purchase our products.

1. COLLECTION OF PERSONAL INFORMATION (APP 3 & 5)

We may collect personal information that is reasonably necessary for our business operations, including but not limited to:

Information you provide directly

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment-related details (processed securely by third parties)

  • Account or membership details

Customisation & Recipient Information

As Joey Nest provides customisable gift products, we may also collect:

  • Gift recipient name and delivery address

  • Personalisation details (such as names, property addresses, or short messages for engraving or printing)

This information is collected only for the purpose of fulfilling your order and delivering personalised gifts.

Information collected automatically

When you browse our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on site

This information helps us improve website functionality and user experience.

2. PURPOSE OF COLLECTION (APP 6)

We collect and use personal information for purposes including:

  • Processing and fulfilling orders

  • Delivering products within Australia

  • Managing customisation and personalisation requests

  • Providing customer support

  • Managing memberships and promotional offers

  • Sending marketing communications (where consent has been provided)

  • Improving our products, services, and website performance

  • Complying with legal and regulatory obligations

We will not use your personal information for purposes unrelated to our business without your consent, unless required or authorised by law.

3. DIRECT MARKETING (APP 7)

With your consent, we may send you marketing communications about:

  • New gift collections

  • Seasonal or promotional offers

  • Joey Nest updates and services

You may opt out of marketing communications at any time by:

4. DISCLOSURE OF PERSONAL INFORMATION (APP 6 & 8)

We may disclose personal information to third parties where reasonably necessary, including:

  • Shopify (our e-commerce platform provider)

  • Payment processors

  • Delivery and logistics providers

  • IT, analytics, and marketing service providers

Some third-party providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

We may also disclose personal information if required by law, court order, or regulatory authority.

5. SHOPIFY & PAYMENT SECURITY

Our online store is hosted by Shopify Inc., which provides our e-commerce platform.

Payment transactions are processed via secure payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).

Joey Nest does not store your full credit card details.

6. DATA SECURITY (APP 11)

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Secure servers and firewalls

  • SSL encryption for data transmission

  • Restricted internal access to personal information

While we take all reasonable precautions, no system can guarantee absolute security.

7. ACCESS AND CORRECTION (APP 12 & 13)

You may request access to personal information we hold about you or request corrections if the information is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us at:
📧 admin@joeynest.com.au

We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988.

8. COOKIES AND ANALYTICS

Our website uses cookies to:

  • Enable core site functionality

  • Remember cart contents

  • Analyse website traffic and performance

You can manage or disable cookies through your browser settings, however this may affect website functionality.

9. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. CHANGES TO THIS PRIVACY POLICY (APP 1)

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The updated version will be published on our website and will take effect immediately upon posting.

11. COMPLAINTS AND CONTACT DETAILS

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:

📧 admin@joeynest.com.au